Your Privacy is being Outsourced (SFGate)
"If you're calling just about any company in America right now, most of them are outsourcing anyway," explained Tom Scott, Lillian Vernon's executive vice president of operations and chief information officer. HyperQuality's Lee said the company monitors about 15,000 calls a week taken by some 3,500 workers at call centers worldwide. It also reviews thousands of e-mails sent to customer-support Web addresses.
"If you're calling just about any company in America right now, most of them are outsourcing anyway," explained Tom Scott, Lillian Vernon's executive vice president of operations and chief information officer. HyperQuality's Lee said the company monitors about 15,000 calls a week taken by some 3,500 workers at call centers worldwide. It also reviews thousands of e-mails sent to customer-support Web addresses.
